What to Do If a Pipe Bursts — Step-by-Step Emergency Guide

Act Immediately — Every Minute Counts

A burst pipe can release dozens of litres of water per minute. Fast action limits the damage and reduces the risk of structural damage, electrical hazards, and mould growth. Follow these steps in order.

Step 1: Turn Off the Water Stopcock

The mains water stopcock is usually found under the kitchen sink, in a utility room, or in a downstairs toilet. Turn it clockwise until it stops to shut off the mains supply. If you can't find it, call your water company — they can locate it via the external stopcock in the pavement outside your property.

Everyone in your household should know where the stopcock is before an emergency occurs.

Step 2: Turn Off the Heating

Switch your boiler and central heating off to stop hot water circulating near the burst.

Step 3: Open All Cold Taps

Open all cold taps in the property to drain the remaining water from the pipes quickly. Flush toilets to clear the cisterns.

Step 4: Deal With the Immediate Flood

• Contain the water with towels and buckets
• Move valuables and electronics away from affected areas
• Turn off electricity at the consumer unit if water is near any electrical fittings
• Take photos of the damage for insurance purposes before cleaning up

Step 5: Call an Emergency Plumber

Call us immediately. We provide emergency call-outs across Peterborough and can typically arrive within 1–2 hours. While waiting, keep the stopcock closed and continue containing the water.

Step 6: Contact Your Insurer

Report the incident to your home insurer as soon as possible. Most policies cover burst pipe damage as an "escape of water" claim. Keep all receipts for any emergency costs.