Frequently Asked Questions

Yes. All our engineers who carry out gas work are registered with the Gas Safe Register — the official body appointed by the Health and Safety Executive. Our registration number is 123456. You can verify this at gassaferegister.co.uk. We're happy to show our ID cards before starting any job.

We cover the whole Peterborough area including the city centre, Orton, Werrington, Hampton, Bretton, Stanground, and surrounding areas including Market Deeping, Yaxley, Whittlesey, and Stamford. Visit our areas page for the full list.

You can book online using our booking form, call us on 01234 567890, or send a message via WhatsApp. For non-urgent jobs we typically have availability within 2–5 working days.

Yes, always. We never start work without your written or verbal agreement on the total cost. For complex jobs, we provide a full written quote before any work begins. No surprises on the invoice.

Once per year — ideally in September or October before the heating season starts. Annual servicing maintains your manufacturer's warranty, keeps your boiler running safely and efficiently, and can identify minor issues before they become expensive breakdowns.

Boiler pressure drops naturally over time, especially after bleeding radiators. If pressure drops below 1 bar, the boiler will usually lock out. You can re-pressurise it yourself using the filling loop — see our guide on how to repressurise your boiler. If pressure drops repeatedly without you bleeding radiators, there's likely a small leak somewhere in the system — call us for a check.

Note the error code and consult your boiler manual, or search the code online with your boiler model. Common causes include low pressure (re-pressurise and reset), a frozen condensate pipe (thaw with warm water), or ignition failure. If you can't resolve it, call us — we carry a wide range of common parts and can usually fix most faults in a single visit.

A straightforward like-for-like combi boiler replacement typically takes one full working day. More complex installations — changing from a system to a combi, or relocating the boiler — may take one to two days. We'll advise on exact timings when we survey the job.

If your boiler is under 8 years old, repair is almost always more economical. For boilers over 10 years old, repeated breakdowns, or where parts are discontinued, replacement may make more financial sense. We'll give you an honest assessment — we won't recommend a new boiler if a repair will serve you just as well.

We aim to respond within 1–2 hours for genuine emergencies across the Peterborough area. During periods of very high demand (such as widespread freezing weather) response times may be longer. Call us directly for an accurate estimated arrival time.

Do not use any switches, naked flames, or electrical devices. Open windows and doors to ventilate. Leave the property immediately and call the National Gas Emergency Service on 0800 111 999 (free, 24/7). Only call us once you are safely outside and the gas has been isolated.

Turn off the mains water stopcock immediately (usually under the kitchen sink). Turn off the boiler and heating. Open taps to drain residual pressure. Contain water with towels and buckets, move valuables, and photograph the damage for insurance. Then call us.

Yes. We provide emergency call-out cover 24 hours a day, 7 days a week including bank holidays. Out-of-hours rates are higher than standard daytime rates — we'll confirm the cost before attending.

Yes, all prices include VAT at the standard rate. What you're quoted is what you pay — no hidden extras.

Yes — there is a call-out / assessment fee for most visits. Daytime call-outs start from £99 (including the first 30 minutes of assessment). Emergency and out-of-hours call-outs start from £149. We confirm all costs before attending.

Yes. We offer 0% interest finance on qualifying new boiler installations, allowing you to spread the cost over 12 to 48 months. Ask us for details when requesting a quote.

We accept bank transfer, debit and credit card, and cash. Payment is due on completion of the job unless otherwise agreed in advance.

Yes. Under the Gas Safety (Installation and Use) Regulations 1998, all private landlords in England, Scotland, and Wales must obtain a Gas Safety Certificate (CP12) annually for every property they let. A copy must be given to existing tenants within 28 days of the check, and to new tenants before they move in.

Yes — we work with many landlords and letting agents across Peterborough. We can schedule multiple property visits on the same day and provide consolidated invoicing on request.